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If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222 . 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Enter search term {{::result.DisplayQuestion}} Get the answers you need You can find your question and our answer using the search bar above or the sections below. Get in Touch with Us Still can’t find what you need? We’re here to help you. 3101 people found this helpful. Web Account Do you need help registering your web account? Are you having trouble remembering your password? Start here. 1011 people found this helpful. Payment Options We offer simple and secure payment options for you to pay your bill. 619 people found this helpful. Your Service Learn how to start, stop or transfer service, plus get info about projects in your neighborhood and converting to natural gas. 547 people found this helpful. Understanding Your Bill Learn about the key elements of your bill and our billing programs. 398 people found this helpful. Financial Support Do you struggle to pay your bill? Our payment assistance programs can help. 358 people found this helpful. Plumbing and Property Improvements Making upgrades to your home or business this year? Find out how to add natural gas or get safety tips for your project. 303 people found this helpful. Join Our Team Interested in working for us? Learn about our company and our hiring process. 89 people found this helpful. Manage Your Usage Start saving on your energy bills with our energy efficiency tips and programs. 59 people found this helpful. Top searches How do I open an account? If you need to start or put service into your name, please call us at 1-800-688-6160 . Thank you for your response. Was this helpful? Yes No How can I pay my bill? You can make a payment online, by phone, by mail or in person. Choose your payment method . Thank you for your response. Was this helpful? Yes No I smell gas. What should I do? Stop what you’re doing. Leave the area immediately. Call 911 us at 1-800-525-8222 . Thank you for your response. Was this helpful? Yes No Why is my bill so high? Your gas bill will fluctuate depending on the weather, season of year, change in lifestyle or addition of family members. To understand your usage and learn how to save on your energy bill: Sign into your account . Select Meters & Usage. Compare your usage by month, year, average temperature and number of billing days. Thank you for your response. Was this helpful? Yes No Why should I register for a web account? You can pay your bill online, see your latest usage and enroll in our billing programs with a web account. Thank you for your response. Was this helpful? Yes No What do I do if there is a natural gas outage in my area? After an outage at your home or in your neighborhood, our crews will work to restore service as quickly as possible. We’ll need you to be home to perform a safety check on your natural gas appliances and relight them. During an outage, we’ll provide updates for you here. Thank you for your response. Was this helpful? Yes No Can I speak to someone? You can call us at 1-800-688-6160 to speak to a representative. Thank you for your response. Was this helpful? Yes No Our CompanyGiving Back Rates and Tariffs News Room Careers Partner with Us Builders and Developers Contractors and Plumbers Emergency Responders Economic Development Quick Links Sign In Outages Ways to Pay Get Help Paying Need Help? FAQs Contact Us Call 1-800-688-6160 Connect with Us Facebook Twitter LinkedIn YouTube © 2020 Columbia Gas of Massachusetts Inc. Terms of Use Privacy Statement Have an emergency? If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222 ....